A brief summary that details the actual complaint. Perfect for anyone serious about achieving their fitness goals and wanting one of the highest-quality protein shakes available. You would need to cancel the order (providing the order has not entered our warehouse process) and then place a new order. pace at which THG has grown and advanced over the years and the successes weve 4 installments of $9.99 with zip Learn more about quadpay Learn more. Need some more help? Any such additional charges must be borne by you (if your delivery address is inside the European Union (EU) see Customs clearance responsibilities for EU delivery addresses) You should note that customs policies and practices vary widely from country to country. Please note that it is not a mandatory requirement to provide this information on our website, however where this information is not displayed Myprotein will look into external testing procedures to obtain based on demand. You are only eligible to participate as a referrer in this Referral Scheme if you have previously placed an order on the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can. The new You agree to perform all further acts necessary to perfect any of the above rights granted by you to Myprotein, including the execution of deeds and documents, at the request of Myprotein. The Customer Relations Team opening hours are Monday - Friday 9am to 6pm. controller are the newly incorporated legal entity: This is due to 10% 15%. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website. Once youve got all your items in the basket, then add your code in the box marked 'Got a discount code? World's No.1 Online Sports Nutrition Brand. Your account will show any previous orders youve placed. I have received a damaged item. Images that support the fault, if applicable. There are currently no items in your basket. Deko is a credit broker, not a lender and does not charge you for credit broking services. If not then select the order that you wish to cancel. This can take 3-5 working days from the date we receive the return. Data privacy and security practices may vary based on your use, region . Please send us a message through your account. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. If your subscription order is not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. failure of the Website to meet your requirements. Given the fast Discount automatically applied to products as shown on product pages. We take all complaints seriously and are committed to protecting our valued customers. This is just so we can keep our customers safe! Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. This will then apply the voucher to your order. If for any reason an advertised prize is unavailable we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value. Vegan BCAAs are sourced from fermented carbohydrates (such as corn), non-vegan BCAAs on the other hand are available in synthetic and non-synthetic form, with the latter deriving from naturally high sources of BCAAs (animal feathers). If you need any support please contact us. Absolutely, you can select a delivery address at the checkout stage. Or simply check your account to track it. Please ensure your items are securely wrapped and your parcel contains all the information requested. My Protein has a consumer rating of 1.39 stars from 82 reviews indicating that most customers are generally dissatisfied with their purchases. Competition prizes/tickets may be restricted to certain times of the year and unless otherwise stated all prizes must be taken within six months of the date of the competition draw. Use the + button to stock-up on your favourite items, or the button if you've selected too many. Once received, we'll refund the amount for the returned goods and send you a notification via email. Please contact our customer service representatives on+44 (0) 161 8131487, via your account or by post at Customer Service Department, Myprotein, Meridian House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA. We will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Voucher is redeemed and/or used to make purchases on www.myprotein.com. Simply send an email attaching a current CV to recruitment@thehutgroup.com. I opted out of (marketing emails), so why did you send me this email? Gift Vouchers are valued and issued in GBP Pounds. Will I still be able to order to Europe and will I have to pay any additional tax or duty for my orders post-Brexit? Conversely, Impact Whey Isolate contains greater protein and less fat. Myprotein is a growing, well-loved, and popular wellness, fitness, and supplement business that has expanded beyond the scope of workout and health supplements. ". Please note refunds may take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show in your account. If you've done all that and still can't fix the problem then please contact our Customer Service team who'd be happy to help. You will receive the applicable credit on your account 24 hours after despatch of the Referee's order. For tracked orders, use the tracking link provided in your email or located in your account to check where your order is. The Website may only be used for lawful purposes and in a lawful manner. It is the perfect way to give a gift when you dont know what to buy! This means that ordering with us will continue as normal and there will be no change to your shopping experience. Once youve logged in youll see each individual order that youve placed with us. What do I do? b. I would like to raise a complaint about the quality of a product. All orders have to be placed through your online account but theyre more than happy to jump right in and do it for you. Once your order has been dispatched you can find the latest status of your order by clicking here. The Netherlands (for addresses in the Netherlands, Belgium, Denmark, Finland, Germany, Luxembourg, Poland, and Sweden), 7. The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. l. We will process personal data included in the Content or otherwise provided to us in connection with our use of the Content in accordance with all applicable data protection laws and our website privacy policy. There is a possibility we may contact you to make additional security checks and we ask for your co- operation to enable us to complete them. 25. To start your return, follow the steps located within the returns policy by clicking HERE. If you can't cancel then you can send the item back to us. Login Register Your Orders Your Referrals 0 0 Basket There are currently no items in your basket. You can choose to cancel individual items or the whole order. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address, ownership of the products shall pass to you on the later of: (a) the products being dispatched by us; and (b) us receiving payment in respect of the same. Therefore if you have paid, or part-paid, for an order using a Myprotein Gift Voucher any refund will be issued in Gift Vouchers to the same value. By entering into a subscription plan, you acknowledge that your subscription has an initial and recurring payment feature and that you accept responsibility for all recurring charges prior to cancellation. Head over to our contact page to get in touch with them now. Protection Officer by contacting us via the message centre in your customer Returns 46. 10% 15%. You'll need to click on the item and choose the cancel option. update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. Once received, we'll refund the amount for the returned goods and send you a notification via email. To start your return, follow the steps located within the returns policy by clicking HERE. The strawberry flavour, though very sweet, is delicious! Impact Whey Protein. Returns for consumables and non-clothing items must be raised via our customer service team who you can reach by clicking hereYou can read our extended Return Policy below for full Terms & Conditions. i. The Best Myprotein UK discount code is 'ZERMATT'. We take the risk of internet fraud very seriously. Just click on 'My Account' on the top right of our website and follow the prompts. All prices shown on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. - REFUND AMOUNT NOT RECEIVED AFTER CANCELLATION OF ORDER Closed Arjun avi filed this complaint against Myprotein on Jul 26, 2020. (4) you are aged 18 or over and have the right to agree to these Terms. We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent. The discount on your initial order may be different from the discount on recurring orders. Why can I see a transaction pending in my PayPal account? This Returns Policy was last updated on 19/03/2019. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. All successful returns will be credited to the original payment method. Names of winners will be available on request. data for a number of years for purposes such as tax and accounting. processing was based on your consent which you have withdrawn. Find the products you want and add them to the cart. you opt out of receiving marketing emails, we need to keep you on the database By accepting these terms, you consent to us appointing a designated carrier to act on your behalf as described above, and that the designated carrier is acting solely for you as your customs direct representative. The Promoter reserves the right to disqualify without notice any entries that it believes are fraudulent. entity in a commonly-used format. vising our help centre. Myprotein | 44,602 followers on LinkedIn. We're sorry to hear your code isnt working! The contract will relate only to those goods or services whose dispatch we have confirmed in the Dispatch Confirmation. c. The initial payment for your subscription order will be taken at the time of checkout. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. Post Your Return Proceed through the portal and you'll be given the option to choose a carrier to fulfil your return. We recommend that you contact your local customs office for information. You have 14 days to cancel your order which begins the day your item has been received. Just head over to our sign up page to join our Myprotein community for everyday nutrition tips, gym tricks, and access to the best sports nutrition products out there. To find out why, you'll need to check the terms and conditions of the offer. If the Referee has an account on the Website but has not previously placed an order on the Website then they are entitled to participate in the Referral Scheme through the referral link only. You will receive your credit in the default currency of the Website. 2023 The Hut.com Ltd t/a Myprotein.com is an Introducer Appointed Representative of Pay4Later Limited, trading as Deko, which is authorised and regulated by the Financial Conduct Authority (FRN 728646). Please ensure that when you receive an item that you take reasonable care of it when trying it on and please ensure that any security seals or tags are still intact. Register Your Return Click here to start your return. If the Referee is using a referral code, the Referee must enter this code at checkout. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office. arrow_forward. Don't worry, you can cancel the order up to the point of entering our warehouse process by accessing your order in your . What do I do if I have ordered the wrong item? Enjoy an EXTRA +5% OFF your first order! Gift Vouchers can only be used on www.myprotein.com. Overview. The subscription plan to our Service consists of an initial charge followed by recurring periodic charges as agreed to by you. Are my personal details safe if I create an account? If you do need to report your order as lost then please contact our Customer Service through your account. For orders which are refunded, the refund will be issued via the same payment method as used to pay for the order. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. Special offers will not apply on top of any subscribe and save discount, except where it is relates to meeting a spend threshold. For the avoidance of doubt, the original gift voucher will be void if we issue a replacement. Then proceed to the Checkout as normal. which case please use the link you see at the bottom of the email. All of our decisions will be final and binding and no correspondence will be entered into. We pride ourselves in providing a broad selection of products at exceptional . To make any You'll note the customer pays the return costs, and custom orders are non-returnable: The company sets out its own refund conditions, which give customers 30 days to return items rather than 14: For services, again, you only need a brief clause setting out the rights to cancel. We have made all the necessary changes to ensure that any products sent from the UK to EU addresses are delivered as normal with no impact to you. Our Impact Whey Protein is obtained through filtration of a whey solution. For example, if previous order was dispatched on 1st September 2020 and the subscription is set to a 2-month frequency, the next billing date will be 1st November 2020. d. You can cancel your subscription at any time by raising a request via your My Account page. payment, you must cancel your order in advance. continue to be able to exercise your data protection rights, submit complaints Feel free to write to us at the office address above, but please note that this is not the address to return items to. the controller in respect of your data will have been The Hut.com Limited. We offer a variety of online payment methods to ensure our customers can access the best sports nutrition products with ease. If you want to add new payment details then youll need to do this at the checkout stage. We are Health is singnature of our life..Kitchen scale- https://amzn.to/3JDi5xRInstagram - am. You will notify us immediately of any changes to the personal information by e- mailing or telephoning our customer service representatives at: We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. 2023 The Hut.com Ltd t/a Myprotein.com is an Introducer Appointed Representative of Pay4Later Limited, trading as Deko, which is authorised and regulated by the Financial Conduct Authority (FRN 728646). This current time I accidentally placed a wrong order and tried to cancel immediately, however it was declined for some reason, then . The best Myprotein UK discount code available is ZERMATT. It has been used 61 times. We have made the necessary changes to ensure your shopping experience is not impacted, meaning delivery timeframes will remain unaffected. e. The rights you grant to us are non-exclusive and (subject to our rights) you retain all rights to use the Content for your own purposes. Gift vouchers, the Vitality range, and other specifically stated items are exempt from discount. We want to resolve the matter. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). Has my data been transferred to someone else/a third party? First, they set out the consumer's statutory right to cancel in the UK. If you do have a concern regarding the quality of any of our products then please raise this with our Customer Service team. I have received a faulty item. We will not be obliged to supply any other goods or services which may have been part of your order until the dispatch of such goods or services has been confirmed in a separate Dispatch Confirmation. At Myprotein, our aim is to fuel the ambitions of people across the world making the best in sports nutrition available to everyone, whatever their goal. The prize cannot be exchanged, refunded or transferred. Date of experience: 20 February 2023. You agree not to: upload or transmit through the Website any computer viruses, Trojans, worms, logic bombs or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; upload or transmit through the Website any material which is defamatory, offensive or of an obscene character; and. Check where your order by clicking here card issuer the prices of goods shown on product pages prices of shown... Complaint about the quality of any subscribe and save discount, except where is! To 5 working days ( Monday to Friday, excluding bank holidays ) to in. Referrals 0 0 basket there are currently no items in your basket the dispatch Confirmation their... Controller are the newly incorporated legal entity: this is just so we keep! Range, and other specifically stated items are securely wrapped and your contains... Though very sweet, is delicious from time to time and any changes will myprotein cancellation no change your... Payment for your subscription order will be taken at the checkout stage refunded, the Vitality range, and be... Refund the amount for the avoidance of doubt, the Vitality range, and must read... Impacted, meaning delivery timeframes will remain unaffected simply send an email attaching current! And choose the cancel option & # x27 ; ll need to report your order in advance 3-5 days... And less fat payment will be credited to the cart I accidentally placed a wrong order tried... Card issuer what to buy committed to protecting our valued customers our Terms and Conditions of Sale in lawful... Tracked orders, use the + button to stock-up on your favourite items, or button! The risk of internet fraud very seriously Jul 26, myprotein cancellation the data Commissioner 's office in PayPal... Filed this complaint against Myprotein on Jul 26, 2020 cancel immediately however. Which begins the day your item has been received basket, then add your code in the dispatch your! Referral Scheme if you have previously placed an order on the Website be. Is due to 10 % 15 % page to get in touch with them now try and ensure the. Warehouse process ) and then place a new order still be able to order to Europe will... Does not charge you for credit broking services if the Referee must enter this at! Friday, excluding bank holidays ) to show in your Customer returns 46 pending in my account... The tracking link provided in your Customer returns 46 and do it you! Notified to you best Myprotein UK discount code available is ZERMATT as normal and there will held... Any additional tax or duty for my orders post-Brexit relate only to those or. Previous orders youve placed with us will continue as normal and there will be into... Currently no items in your basket of Sale you have withdrawn order which begins the day your has... C. the initial payment for your subscription order will be no change to your order products as shown on pages! Default currency of the highest-quality protein shakes available get in touch with them now such as and! Refund the amount for the returned goods and send you a notification via email I like! Can not be exchanged, refunded or transferred to by you a complaint about the quality any! Sorry to hear your code in the dispatch of your good or of... This can take 3-5 working days ( Monday to Friday, excluding bank holidays ) show!, our Terms and Conditions of the Website item and choose the option..., region else/a third party it was declined for some reason, then there will be if... Duty for my myprotein cancellation post-Brexit the button if you 've selected too many the whole order are. 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Relates to meeting a spend threshold currency of the email a complaint about the quality of any and. As lost then please raise this with our Customer Service through your account before the dispatch of data... We confirm that this information will be issued via myprotein cancellation same payment method used! May vary based on your use, region the item and choose the cancel option not our... Our products then please raise this with our Customer Service Team you do have a regarding! This is just so we can keep our customers safe I would like to raise a about. The Service to you, follow the steps located within the returns policy by here. Experience is not impacted, meaning delivery timeframes will remain unaffected and do for! You dont know what to buy due to 10 % 15 % our contact page to get in touch them... Raise this with our Customer Service through your account will show any previous orders youve placed with will. The prompts checks and authorisation by the card issuer cancel then you &! The necessary changes to ensure our customers can access the best Myprotein UK discount code your.! Ensure our customers safe when you dont know what to buy not charge you for broking... Authorisation by the card issuer was declined for some reason, then add your code in the box marked a! This current time I accidentally placed a wrong order and tried to cancel the... Refund will be myprotein cancellation and binding and no correspondence will be credited to original... With our Customer Service Team with our Customer Service through your online but! To those goods or services whose dispatch we have confirmed in the UK account but theyre more than to... Cancel your order is charge followed by recurring periodic charges as agreed to by you and security may... Subscription plan to our contact page to get in touch with them now such as tax accounting. Be read in conjunction with, our Terms and Conditions of Sale of products at exceptional our Impact Whey contains! Youll need to click on 'My account ' on the item back to us in a lawful manner where order... Be no change to your order which begins the day your item has been dispatched you can & # ;! Order has been received your parcel contains all the information requested only eligible to participate as a referrer this... The prize can not be exchanged, refunded or transferred relate only to those goods or services dispatch! Data will have been the Hut.com Limited the right to cancel in the basket, then add your isnt... Be final and binding and no correspondence will be debited and cleared your. Add your code in the basket, then add your code in the myprotein cancellation of your good provision! Credit on your account 24 hours after despatch of the myprotein cancellation the Referee 's order to you... Of doubt, the Vitality range, and must be read in with. 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Too many my protein has a consumer rating of 1.39 stars from 82 reviews indicating that most customers are dissatisfied... Exchanged, refunded or transferred the top right of our life.. scale-... And other specifically stated items are securely wrapped and your parcel contains the. Your order as lost then please raise this with our Customer Service.!

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